Many employers claim they are cracking down on inappropriate Internet use to ensure workers are productively engaged. Xerox fired dozens of employees last year for spending excessive time on the Internet gambling and viewing pornography. Yet some employers say the best way to curtail malingering is not by intrusive monitoring but by effectively motivating workers.

While ensuring worker productivity is a factor, a major impetus for policing Internet use comes from the desire to create a 'safe' and 'non-threatening' atmosphere in the workplace. The New York Times Company fired 23 employees for violating its e-mail policy. The email policy specifies that "computer communications must be consistent with conventional standards of ethical and proper conduct, behavior, and manners and are not to be used to create, forward, or display any offensive or disruptive messages, including photographs, graphics and audio materials." In a climate where business feels the need to be seen to be responsible, initiating an e-mail policy to protect the sensibilities of the more sensitive employees presents them in a favourable light. It also fends off the possibilities of being faced with legal actions such as the one launched by some of Chevron's female employees.

Employers have always supervised their workforce to ensure the work was done. They see the monitoring of Internet and e-mail use as a natural extension of that supervision even though that is an invasion of the privacy of communications between their workers. Supervision, while sometimes resented, is accepted by workers as an inevitable fact of life, even though the nature of that supervision is becoming more intrusive.

It used to be the case that so long as the work was done, relations between workers were not a concern of management. Workers were free to swap stories, anecdotes or tell a few dirty jokes so long as they knuckled down when the pressure was on. They enjoyed an informal association that was their property and free from management intervention. Employer attempts to breach that were met with resistance.

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